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How Salesforce (CRM) makes money: Q2 FY2027 revenue breakdown
US GAAP · $M · vs Q2 FY2026 · quarter ended 07/31/2026 (fiscal year is shifted) · reported 08/26/2026
Salesforce, Inc. is an American enterprise software company headquartered in San Francisco, California. · Wikipedia
More about the company
It is best known for customer relationship management software and related applications, which the corporation delivers through a software as a service subscription business model. It also provides software for sales, customer service, marketing automation, e-commerce, data analytics, artificial intelligence, agentic AI, and application development.
Key growth driver: Subscription & Support — the fastest-growing revenue line: $10,820, +12% y/y. · by the Q2 FY2027 report
How does Salesforce make money?
Salesforce brought in $11.3 billion of revenue in Q2 FY2027, up 10.8% year over year. The largest source was Subscription & Support: $10.8 billion, or 95% of the total, followed by Professional Services ($525M, 5%). Net income for the quarter was $3.53 billion, up 86.9% year over year.
Revenue by source, Q2 FY2027
- Subscription & Support$10.8B · 95% · +11.7%
- Professional Services$525M · 5% · −3.8%
Shares of $11.3B total revenue; changes are year over year, as reported. ≈ marks lines derived from disclosed totals. The same flows are drawn in the Sankey chart below.
When is CRM’s next earnings date?
Wednesday, December 2, 2026estimated
Salesforce (CRM) has not announced the date yet.
How we estimate
Our estimate: Dec 2, 2026 — exactly 52 weeks after the same-quarter report a year ago (Dec 3, 2025, per its SEC filing). Companies usually keep the same week; the date will be replaced once CRM confirms it.
What time does CRM report? Usually after market close: the last 4 results releases reached the SEC at 4:03 pm, 4:18 pm, 4:03 pm, 4:04 pm ET.
Last report: Aug 26, 2026 (Q2 FY2027) — broken down in the Sankey chart below. Who else reports this week →
All figures in $M.
Revenue
$11,345
+10.8%
Gross profit
$8,696
+8.8%
76.7% margin, was 78.1%
Operating income
$2,331
20.5% margin
Net income
$3,526
+86.9%
$4.29 diluted EPS
Verdict: revenue grew 11% to $11.3B, but GAAP operating income was flat at $2,331M — every dollar of gross-profit growth went into sales, R&D and restructuring. Net income still rose 87%, almost entirely on a $2.6B gain on strategic investments; per-share growth of 119% adds a second one-off, a share count cut 15% by the $25B accelerated buyback.
cRPO $33.5B, +14% Y/Y; total RPO $66.3B, +11%. Agentforce and Data 360 ARR near $3.9B, +210% Y/Y. Operating cash flow $1.3B (+71%). FY27 revenue guidance raised to $46.1–46.4B. Acquisitions of Contentful and Fin expected to close within weeks.
Source and notation
* marks non-cash / ≈ estimated. Source: Salesforce press release (8-K EX-99), SEC EDGAR.
Open the chart as a PNG image ↗ · for sharing and presentations · free to reuse, CC BY 4.0
Heads-up
- debt load increased (Q2 FY2027)
Most likely because interest expense rose seven-fold, from $67M to $473M — the debt behind the Informatica acquisition and the $25B accelerated share repurchase; $456M of the quarter's revenue is Informatica, acquired during the year. Based on the Q2 FY2027 report.
Company filings on SEC EDGAR ↗CRM earnings history: past report dates
| Aug 26, 2026 Wed | 4:03 pmafter market close | Jul 31, 2026 | $11.3B+11% y/y | $4.29+119% y/y |
| May 27, 2026 Wed | 4:18 pmafter market close | Apr 30, 2026 | $11.1B+13% y/y | $2.42+52% y/y |
| Feb 25, 2026 Wed | 4:03 pmafter market close | Jan 31, 2026 | ≈$11.2B+12% y/y | ≈$2.06+18% y/y |
| Dec 3, 2025 Wed | 4:04 pmafter market close | Oct 31, 2025 | $10.3B+9% y/y | $2.19+39% y/y |
| Sep 3, 2025 Wed | 4:03 pmafter market close | Jul 31, 2025 | $10.2B+10% y/y | $1.96+33% y/y |
| May 28, 2025 Wed | 4:05 pmafter market close | Apr 30, 2025 | $9.8B+8% y/y | $1.59+2% y/y |
| Feb 26, 2025 Wed | 4:03 pmafter market close | Jan 31, 2025 | ≈$10.0B+8% y/y | ≈$1.75+19% y/y |
| Dec 3, 2024 Tue | 4:03 pmafter market close | Oct 31, 2024 | $9.4B+8% y/y | $1.58+26% y/y |
How we count
Report date and time — when the company filed its results press release with the SEC (Form 8-K, Item 2.02); the regular session runs 9:30 am – 4:00 pm ET. Revenue and diluted EPS — the company’s XBRL filings, EPS adjusted for stock splits; ≈ — fourth quarter derived as full year minus three quarters. Source: SEC EDGAR.
Salesforce: 5-year financials
| FY2025 | 37,895 | 7,205 | 6,197 | 12,434 | 1,537 |
| FY2024 | 34,857 | 5,011 | 4,136 | 9,498 | — |
| FY2023 | 31,352 | 1,030 | 208 | 6,313 | — |
| FY2022 | 26,492 | 548 | 1,444 | 5,283 | — |
| FY2021 | 21,252 | 455 | 4,072 | 4,091 | — |
$ millions, annual 10-K reports on SEC EDGAR (US GAAP); the company’s fiscal year doesn’t match the calendar year so years follow the company’s own labels.
How we calculate
Figures are the annual report lines as filed, no adjustments. Free cash flow is operating cash flow minus capital expenditures; dividends are cash paid to common shareholders during the year. “—” means the line isn’t in the filing.
Corporate governance
2/2good
How the company treats minority shareholders: 2 — well, 0 — systematically poorly.
More
- Mar 202610-K FY2026: a single class of common stock (NYSE: CRM); the Slack class action is ongoing, no settlement. sec.gov ↗
- Mar 2026Diluted shares 930M (FY2021) → 956M (FY2026); SBC $3.51B on revenue of $41.5B (8.5%). data.sec.gov ↗
- Apr 20262026 proxy: one share — one vote; transactions with TIME (Benioff) ~$450K on terms available to third parties. sec.gov ↗
Scoring: 2.0, no deductions: single class (one share — one vote), diluted shares +2.8% over 5 years, SBC 8.5% of revenue (<10%), dividend growing since 2024, $12.6B of buybacks in FY2026; the Slack suit not settled
- Share classes
- One share — one vote, no dual-class structure (2026 proxy).
- Dilution
- Diluted shares 930M (FY2021) → 956M (FY2026), +2.8% (including the 2021 cash-and-stock Slack acquisition); SBC $3.51B = 8.5% of revenue.
- Disclosure
- Full reporting.
- Dividends
- Dividend introduced in 2024 and growing; buybacks $7.6B → $12.6B a year.
- Lawsuits & regulators
- Slack shareholder suit (2019 direct listing) — inherited, not settled → no deduction; no SEC cases.
- Related parties
- Minor transactions with TIME (Benioff's company, ~$0.45M, market terms) and aircraft agreements — immaterial.
How the score works · checked as of Sep 2026
Salesforce (CRM) earnings: FAQ
How does Salesforce make money?
Salesforce brought in $11.3 billion of revenue in Q2 FY2027, up 10.8% year over year. The largest source was Subscription & Support: $10.8 billion, or 95% of the total, followed by Professional Services ($525M, 5%). Net income for the quarter was $3.53 billion, up 86.9% year over year.
When is CRM's next earnings date?
Salesforce (CRM) has not announced the date yet. Based on last year's schedule (report on Dec 3, 2025), the next report is expected around Dec 2, 2026.
What time does CRM report earnings?
Salesforce usually reports after market close: its latest results release was filed with the SEC at 4:03 pm ET on Aug 26, 2026.
When did CRM last report earnings?
Salesforce reported Q2 FY2027 results on Aug 26, 2026.
Where can I find Salesforce's financial statements?
On SEC EDGAR: quarterly reports (10-Q), the annual report (10-K) and earnings releases (8-K). The “Verified” badge next to the chart links to CRM's filings; this page breaks the latest report down in a Sankey chart.
What was CRM's net income in Q2 FY2027?
Salesforce reported net income of $3,526M for Q2 FY2027 (+86.9% year over year), under US GAAP.
Does Salesforce pay dividends?
Yes. In fiscal 2025, Salesforce paid $1,537M in dividends on its common stock, per its 10-K. Earlier years are in the five-year table above.
New to earnings reports? Start with how to read an earnings report.
How this page was made: the figures come from the company's own report on SEC EDGAR; the summary and nuances were drafted by our model from that report. Figures checked against the filing on 09/01/2026. How we make the breakdowns · Report an error
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