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How ServiceNow (NOW) makes money: Q2 2026 revenue breakdown
US GAAP · $M · vs Q2 2025 · reported 07/22/2026
ServiceNow, Inc. is an American software company that supplies cloud computing platforms for the creation and management of automated business workflows. · Wikipedia
More about the company
The company was founded in Santa Clara, California, United States, in 2003 by Fred Luddy. It is listed on the New York Stock Exchange and is a constituent of the S&P 100 and S&P 500 indices.
Key growth driver: Subscription — the fastest-growing revenue line: $3,877, +25% y/y. · by the Q2 2026 report
How does ServiceNow make money?
ServiceNow brought in $3.99 billion of revenue in Q2 2026, up 24% year over year. The largest source was Subscription: $3.88 billion, or 97% of the total, followed by Professional Services & Other ($110M, 3%). Net income for the quarter was $298 million, down 23% year over year.
Revenue by source, Q2 2026
- Subscription$3.88B · 97% · +25%
- Professional Services & Other$110M · 3% · +8%
Shares of $3.99B total revenue; changes are year over year, as reported. ≈ marks lines derived from disclosed totals. The same flows are drawn in the Sankey chart below.
When is NOW’s next earnings date?
Wednesday, November 4, 2026estimated
ServiceNow (NOW) has not confirmed the date yet; Nov 4, 2026 is an estimate based on the company's past reporting schedule and may move once the date is announced. Consensus EPS forecast: $0.57 (12 analysts), vs $0.59 in the same quarter last year.
What time does NOW report? Usually after market close: the last 4 results releases reached the SEC at 4:11 pm, 4:49 pm, 4:11 pm, 4:11 pm ET.
Last report: Jul 22, 2026 (Q2 2026) — broken down in the Sankey chart below. Dates and consensus: Nasdaq / Zacks Investment Research; companies do reschedule. Who else reports this week →
All figures in $M.
Revenue
$3,987
+24%
Gross profit
$2,818
+13%
71% margin
Operating income
$162
−55%
4.1% margin
Net income
$298
−23%
$0.29 diluted EPS
Verdict: Revenue growth stayed strong at +24% driven by subscription demand, but GAAP operating income collapsed 55% and net income fell 23% as acquisition-related amortization, integration costs and a spike in the effective tax rate outweighed underlying momentum, masking a healthier non-GAAP operating margin story.
OCF $2,257M (6mo, -6% y/y) · Free cash flow $2,299M (6mo, +14%) · $225M open-market buybacks in Q2 + $2.0B ASR in Q1 · No dividend · RPO $29.0B +21% y/y · 658 customers with ACV >$5M
Source and notation
* marks non-cash / ≈ estimated. Source: ServiceNow, Inc. press release / 10-Q (SEC EDGAR).
Open the chart as a PNG image ↗ · for sharing and presentations · free to reuse, CC BY 4.0
Heads-up
- net income fell 23% y/y in Q2 2026
Most likely because GAAP operating income fell 55% y/y mainly due to $219M intangible amortization (vs $25M prior year) and $75M…; professional services now runs at a 26% gross loss as ServiceNow invests in partner ecosystem spend to accelerate customer…. Based on the Q2 2026 report.
Company filings on SEC EDGAR ↗NOW earnings history: past report dates
| Jul 22, 2026 Wed | 4:11 pmafter market close | Jun 30, 2026 | $4.0B+24% y/y | $0.29−22% y/y |
| Apr 22, 2026 Wed | 4:49 pmafter market close | Mar 31, 2026 | $3.8B+22% y/y | $0.45+2% y/y |
| Jan 28, 2026 Wed | 4:11 pmafter market close | Dec 31, 2025 | ≈$3.6B+21% y/y | ≈$0.38+3% y/y |
| Oct 29, 2025 Wed | 4:11 pmafter market close | Sep 30, 2025 | $3.4B+22% y/y | $0.48+17% y/y |
| Jul 23, 2025 Wed | 4:11 pmafter market close | Jun 30, 2025 | $3.2B+22% y/y | $0.37+48% y/y |
| Apr 23, 2025 Wed | 4:11 pmafter market close | Mar 31, 2025 | $3.1B+19% y/y | $0.44+33% y/y |
| Jan 29, 2025 Wed | 4:13 pmafter market close | Dec 31, 2024 | ≈$3.0B+21% y/y | ≈$0.37 |
| Oct 23, 2024 Wed | 4:11 pmafter market close | Sep 30, 2024 | $2.8B+22% y/y | $0.41 |
How we count
Report date and time — when the company filed its results press release with the SEC (Form 8-K, Item 2.02); the regular session runs 9:30 am – 4:00 pm ET. Revenue and diluted EPS — the company’s XBRL filings, EPS adjusted for stock splits; ≈ — fourth quarter derived as full year minus three quarters. Source: SEC EDGAR.
ServiceNow: 5-year financials
| 2025 | 13,278 | 1,824 | 1,748 | 4,576 |
| 2024 | 10,984 | 1,364 | 1,425 | 3,415 |
| 2023 | 8,971 | 762 | 1,731 | 2,704 |
| 2022 | 7,245 | 355 | 325 | 2,173 |
| 2021 | 5,896 | 257 | 230 | 1,799 |
$ millions, annual 10-K reports on SEC EDGAR (US GAAP).
How we calculate
Figures are the annual report lines as filed, no adjustments. Free cash flow is operating cash flow minus capital expenditures; dividends are cash paid to common shareholders during the year. “—” means the line isn’t in the filing.
Corporate governance
1.5/2mostly good
How the company treats minority shareholders: 2 — well, 0 — systematically poorly.
More
- Jan 202610-K 2025: a single class registered — NOW common stock; no dividends, earnings are reinvested. sec.gov ↗
- Dec 2025SBC was $1.955B on revenue of $13.28B (14.7%); diluted shares +3.4% over 2020–2025 (XBRL). data.sec.gov ↗
- Jul 2026Per the 10-Q for Q2 2026: the only proceeding named is a DOJ investigation into the 2023 hiring of the former U.S. Army CIO; no shareholder suits. sec.gov ↗
Scoring: 2.0 −0.5 (criterion 1: SBC 14.7% of revenue in 2025, threshold 10%) = 1.5
- Share classes
- Single class of common stock (10-K 2025 cover).
- Dilution
- Diluted shares 2020→2025 +3.4% (adjusted for the 5-for-1 split in December 2025), but SBC of $1.96B equals 14.7% of revenue → 0.5 deduction.
- Disclosure
- Full reporting, filed on time.
- Dividends
- Does not pay and has not promised dividends; $1.84B of buybacks in 2025.
- Lawsuits & regulators
- No shareholder suits or SEC cases; the DOJ investigation into hiring the former U.S. Army CIO (a procurement conflict of interest) is not investor fraud — no deduction.
- Related parties
- No material related-party transactions disclosed.
How the score works · checked as of Sep 2026
ServiceNow (NOW) earnings: FAQ
How does ServiceNow make money?
ServiceNow brought in $3.99 billion of revenue in Q2 2026, up 24% year over year. The largest source was Subscription: $3.88 billion, or 97% of the total, followed by Professional Services & Other ($110M, 3%). Net income for the quarter was $298 million, down 23% year over year.
When is NOW's next earnings date?
ServiceNow (NOW) has not confirmed the date yet; Nov 4, 2026 is an estimate based on its past reporting schedule.
What time does NOW report earnings?
ServiceNow usually reports after market close: its latest results release was filed with the SEC at 4:11 pm ET on Jul 22, 2026.
When did NOW last report earnings?
ServiceNow reported Q2 2026 results on Jul 22, 2026.
What is the EPS estimate for NOW's next earnings?
The consensus EPS forecast is $0.57 (12 analysts), vs $0.59 in the same quarter last year.
Where can I find ServiceNow's financial statements?
On SEC EDGAR: quarterly reports (10-Q), the annual report (10-K) and earnings releases (8-K). The “Verified” badge next to the chart links to NOW's filings; this page breaks the latest report down in a Sankey chart.
What was NOW's net income in Q2 2026?
ServiceNow reported net income of $298M for Q2 2026 (−23% year over year), under US GAAP.
New to earnings reports? Start with how to read an earnings report.
How this page was made: the figures come from the company's own report on SEC EDGAR; the summary and nuances were drafted by our model from that report. Figures checked against the filing on 08/25/2026. How we make the breakdowns · Report an error
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